2999b Terms and Conditions – Complete Platform Usage Policy

01 Introduction & Eligibility

2999b is an internationally licensed online gaming platform providing entertainment gaming services to users in Bangladesh and other countries. These Terms and Conditions constitute a legally binding agreement between 2999b and its members.

To register at 2999b or use any of its services, you must meet the following eligibility requirements:

• You must be 18 years of age or older.
• Participating in online gaming must be legal under the laws of your own country.
• You must register under your own identity; providing false information is not permitted.
• Where applicable, you will be required to participate in the identity verification process.

2999b maintains a strict stance against underage membership. If any account holder is found to be under 18, the account will be closed immediately and all funds held in that account will be forfeited.

These Terms and Conditions are available in both English and Bengali. In the event of any conflict between the two versions, the English version shall prevail.

02 Account Registration & Verification

To create an account at 2999b, you must provide accurate and complete information. Details required during registration include: full name, date of birth, a valid email address or mobile number, and a preferred password.

Each individual may operate only one account. Creating multiple accounts from the same device, email address, phone number, payment method, or IP address is strictly prohibited. Violating this rule will result in all associated accounts being closed.

You are solely responsible for the security of your account. Do not share your password with anyone, and notify 2999b immediately of any unauthorised access.

2999b reserves the right to reject any registration application without providing a reason.

03 Deposit & Withdrawal Policy

2999b supports popular payment methods in Bangladesh, including Mobile Banking, Nagad, Rocket, and bank transfer. Deposits are generally credited to your account instantly.

Things to keep in mind when making a deposit:

• Deposits must be made using your own payment method only.
• Using a payment method registered under a third party's name is strictly prohibited.
• The minimum deposit amount is listed on the platform and is subject to change.
• Every deposit transaction is recorded and can be verified when required.

Withdrawals are typically processed within 15 minutes to 24 hours. However, security checks or additional documentation requirements may extend this timeframe.

2999b may decline a withdrawal request if the wagering requirements on an active bonus have not been met, or if the account verification process is incomplete.

04 Bonus & Promotion Terms

2999b regularly offers a variety of bonuses and promotions, including welcome bonuses, deposit match bonuses, free spins, cashback, and referral rewards. Each bonus comes with its own terms and conditions.

General terms applicable to all bonuses:

• Each bonus offer can only be claimed once, unless otherwise stated.
• To cash out a bonus, you must meet the specified wagering requirement (typically 20x to 40x).
• A maximum bet limit may apply when playing with bonus balance.
• If the wagering requirement is not completed within the specified time after claiming a bonus, the bonus will be forfeited.
• Not all games contribute equally to bonus wagering — see each offer's page for full details.

2999b reserves the right to modify, suspend, or cancel any bonus offer at any time. If fraudulent activity is detected in connection with a bonus, the bonus and any associated winnings will be forfeited from the relevant account.

05 Gaming Rules & Fair Play

All games at 2999b operate using internationally recognised RNG (Random Number Generator) technology, ensuring that every game outcome is entirely random and not predetermined.

Important Gaming Rules for Players:

• Each game has its own rules, which can be viewed within the game itself.
• 2999b is not liable for disconnections during gameplay; however, the system will determine a fair outcome in such events.
• In Live Casino games, the dealer's decision is final and binding.
• The use of bots or auto-click software in Fish Game is strictly prohibited.
• Exploiting game bugs or glitches is strictly prohibited and subject to penalties.

If a technical fault is detected in any game, 2999b reserves the right to void all bets and payouts for that round and refund the bet amounts. Any abnormally large win resulting from a technical fault will be subject to formal review.

06 Prohibited Activities

The following activities are strictly prohibited at 2999b and may result in account closure and legal action:

• Fraud & Scams: Providing false information, submitting forged documents, or operating an account under someone else's identity.
• Bonus Abuse: Claiming bonuses through multiple accounts or using strategic betting patterns to game bonus requirements.
• Money Laundering: Attempting to launder funds from illegal sources through the casino.
• Hacking & Manipulation: Attempting to hack or gain unauthorised access to the platform's software or servers.
• Collusion: Colluding with other players to play in a coordinated manner against others.
• Chargeback: Filing a fraudulent chargeback through a bank or payment provider.

07 Account Suspension & Closure Policy

2999b reserves the right to temporarily suspend or permanently close any account without prior notice under the following circumstances:

• Violation of any provision of these Terms and Conditions.
• Failure to submit required KYC documents within the specified timeframe.
• If suspicious activity is detected on the account.
• At the player's own request (self-exclusion).
• By court order or government directive.

Upon account closure, any valid balance (excluding bonuses) in your account will generally be returned to your registered payment method, unless it needs to be held pending an investigation.

You may also contact our support team at any time to request the closure of your own account. Requests are processed within 24 hours.

08 Responsible Gaming Policy

2999b believes gaming is a form of entertainment, not a solution to problems. We encourage all our members to play responsibly.

Responsible gaming tools available at 2999b:

• Deposit Limit: Set a maximum deposit limit on a daily, weekly, or monthly basis.
• Loss Limit: If your losses exceed a set limit, the game will automatically stop.
• Session Limit: Play time cannot exceed a set limit.
• Cooling-Off Period: Take a break from gaming for a set period of time.
• Self-Exclusion: Exclude yourself from the platform for anywhere between 6 months to permanently.

If you notice signs of gaming addiction, visit our responsible gaming page or contact our support team. We can connect you with professional support organisations.

09 Privacy & Data Protection

2999b places the highest priority on protecting your personal information. Any data we collect is used solely for service delivery, security assurance, and fulfilling legal obligations.

How your information is used:

• For account management and transaction processing.
• For identity verification and fraud prevention purposes.
• To meet legal and regulatory requirements.
• For promotional communications, subject to your consent.

We never sell your personal information to third parties. For more details, please refer to our Privacy Policy Read.

10 Dispute Resolution Process

For any complaints or disputes, please contact our customer support in the first instance. The support team will provide an initial response within 48 hours.

Dispute Resolution Steps:

• Step 1: Submit a complaint via support chat or email.
• Step 2: The support team will investigate and provide a decision within 7 business days.
• Step 3: If you are not satisfied with the decision, it can be escalated to senior management.
• Step 4: If no final resolution is reached, you may escalate the matter to the licensing authority.

When submitting a complaint, please include the transaction ID, date, and a detailed description of the issue to help us resolve it as quickly as possible.

11 Terms Amendment Policy

2999b reserves the right to update these Terms and Conditions at any time. Members will be notified of significant changes in advance via email or platform notification.

Continuing to use the platform after any changes take effect will be considered your acceptance of the updated terms. We recommend visiting this page regularly to stay informed.

12 Contact & Support

If you have any questions or comments about these Terms and Conditions, please contact us:

• Email: [email protected]
• Live Chat: Live chat support is available directly on the platform (24/7)
• Response Time: Typically within 1–4 hours

Our support team is available in both Bengali and English. Don't hesitate to reach out whenever you need assistance.